Guest Service Associate - F&B Service

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the F&B service department. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness and hygiene in public areas.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Collaborate with colleagues to achieve sales targets and improve overall performance.
• Develop and implement effective strategies to enhance guest satisfaction.

• Excellent communication and interpersonal skills are required to work effectively with diverse groups.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills to resolve complex issues efficiently.
• Knowledge of hotel operations and procedures is essential.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Team player with a positive attitude and willingness to learn and grow.