GUEST SERVICE ASSOCIATE F&B SERVICE

Fairmont Hotels &amp; Resorts

1 - 3 years

1 - 2 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

Training Hospitality Finance Cash handling Food safety Customer service kitchen staff Guest Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-oriented Guest Service Associate for our Food & Beverage (F&B) Service team in Mumbai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.

Greet and seat guests, providing menus and explaining daily specials
Take food and beverage orders accurately and efficiently
Serve meals and drinks in a timely and professional manner
Respond promptly to guest inquiries, requests, and concerns
Maintain cleanliness and organization of dining areas
Process payments and handle cash and credit transactions
Collaborate with kitchen staff to ensure order accuracy and timely delivery
Set up and break down dining areas before and after service
Adhere to all food safety and sanitation guidelines
Assist in training new team members as needed
Participate in regular team meetings to discuss service improvements
Stay informed about menu changes, promotions, and special events

Excellent customer service skills with a focus on creating positive guest experiences
Strong communication and interpersonal abilities
Proven ability to work efficiently in a fast-paced environment
Detail-oriented with a keen eye for cleanliness and presentation
Basic math skills for handling financial transactions
Physical stamina to stand and walk for extended periods
Flexibility to work various shifts, including evenings, weekends, and holidays
Team player with a collaborative attitude
Knowledge of food and beverage service techniques
Familiarity with restaurant operations and procedures
Problem-solving skills to address guest concerns effectively
Previous experience in food and beverage service preferred
Understanding of menu items and ability to make recommendations
Basic knowledge of wine and spirits (a plus)
Proficiency in using point-of-sale (POS) systems
Ability to multitask and prioritize in a dynamic environment
Commitment to maintaining high standards of food safety and hygiene

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