Guest Service Associate - (F&B)

Job Description

Responsibilities: Customer Service: Greet, welcome, and assist residents, clients, and guests. Conduct lobby rounds and respond promptly to inquiries. Communication: Analyze data, prepare reports, and communicate effectively via phone, email, and in person. Handle complaints and crises professionally. Administration: Utilize helpdesk software, maintain accurate records, and gather resident feedback. Operations: Perform additional duties as assigned, ensure cleanliness of the reception area, and manage events. General: Answer calls, sort mail, and coordinate with other departments. Requirements: Hospitality Mindset: Maintain a welcoming and professional demeanor. Time Management: Take ownership of requests and complaints and ensure timely resolution. Problem-Solving: Address emergency situations and concerns promptly. Communication: Fluency in English. Basic computer skills, including MS Office. Experience: Relevant hospitality education and 1-2 years of experience or 2-3 years of customer service experience. Flexibility: Willingness to work flexible shifts, weekends, and holidays. Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Experience: total work: 1 year (Preferred) Work Location: In person