Guest Service Associate

As a member of the team at CocoCart, your primary responsibility will be to provide exceptional customer service by greeting and welcoming guests with a friendly attitude. You will be expected to enhance guest satisfaction by catering to their needs and preferences, as well as upselling our wide range of imported chocolates to customers. Key Responsibilities: - Greet and welcome guests with a friendly attitude - Enhance guest satisfaction by catering to their needs and preferences - Upsell our wide range of imported chocolates to customers - Follow standard operating procedures to ensure a seamless experience - Maintain cleanliness of the outlet at all times - Handle billing transactions on the system - Manage inventory - Address any guest grievances that may arise during their visit - Collaborate with team members to achieve sales targets - Deliver high-quality service to customers Qualifications Required: - Excellent customer service skills - Ability to work as part of a team - Strong communication skills - Attention to detail - Previous experience in a customer-facing role is a plus,