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Effotel by Sayaji
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Guest Service Associate

Guest Service Associate

Effotel by Sayaji

0 years

|

1 Lacs

taloja navi mumbai maharashtra

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

hospitality customer service front desk in-person hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Guest Interaction: Greet guests, handle check-ins and check-outs, issue keys, and provide information about hotel services and local attractions.
Reservations: Manage reservations, cancellations, and modifications, ensuring accurate records are maintained.
Communication: Answer phone calls, respond to email inquiries, and relay messages and requests to the appropriate departments.
Guest Services: Address guest concerns and complaints, working to resolve issues promptly and ensure guest satisfaction.
Administrative Tasks: Update guest records, manage room inventory, and prepare daily reports.
Payment Processing: Handle cash and credit card transactions for rooms and other hotel services.
Department Coordination: Collaborate with housekeeping, maintenance, and concierge staff to meet guest needs and ensure smooth hotel operations.

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Food provided
Provident Fund

Work Location: In person

More Jobs at Effotel by Sayaji

Guest Service Associate

taloja, navi mumbai, maharashtra

Experience: Not specified

INR 1 - 1 Lacs

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Effotel by Sayaji

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