Guest Relations Officer

About the Role

We are seeking a warm, professional, and customer-oriented Guest Relations Officer to provide exceptional service and ensure a positive experience for all guests. As the primary point of contact, the Guest Relations Officer will welcome guests, handle inquiries, manage complaints, and coordinate with various departments to enhance guest satisfaction and retention.

Key Responsibilities

• Greet guests upon arrival with a friendly and professional manner, creating a positive first impression.
• Manage check-in and check-out processes smoothly and efficiently.
• Respond promptly to guest inquiries and provide accurate information about services, amenities, and local attractions.
• Address and resolve guest complaints or concerns promptly and escalate when necessary.
• Coordinate special requests and personalized services for VIP and repeat guests.
• Maintain accurate records of guest interactions, feedback, and service issues.
• Assist guests with a variety of tasks including travel arrangements, transportation, and other needs.
• Collaborate with housekeeping, front desk, and other hotel departments to ensure seamless guest services.
• Monitor lobby and public areas to ensure cleanliness and order.
• Ensure compliance with health, safety, and confidentiality policies.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• Previous experience in guest relations, customer service, or hospitality is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and calm demeanor under pressure.
• Multilingual skills are a plus.
• Professional appearance and friendly personality.
• Proficient in property management systems and Microsoft Office.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,346.26 - ₹23,333.41 per month

Work Location: In person