Guest Relations Executive

Key Responsibilities: Welcome members, guests, and visitors with warmth and professionalism.

Handle member queries, bookings, and requests promptly (sports, rooms, F&B, events, etc.).

Provide concierge services: reservations, directions, local recommendations, and assistance.

Coordinate with internal departments (Sports, Banquets, F&B, Housekeeping, Gym) for smooth service delivery.

Maintain records of member check-ins, bookings, and guest entries as per club policies.

Assist with club communications: calls, WhatsApp, emails, and walk-in inquiries. Ensure front desk area is presentable, organized, and aligned with club standards.

Address and resolve complaints or escalate to the Duty Manager when required. Skills & Talent Required: Strong communication skills (English, Hindi, and preferably Marathi). Pleasant personality with a member-first approach.

Ability to multitask and handle pressure during peak hours.

Computer proficiency (MS Office, booking systems, emails).

Professional grooming and etiquette. Problem-solving skills with a proactive attitude.

Qualification & Experience: Graduate in Hospitality / Hotel Management or equivalent.

Experience: Fresher OR 1–2 years of experience in front desk, concierge, or hospitality roles

Job Type: Full-time

Work Location: In person

Speak with the employer
+91 8104070736