Guest Relations Executive

As a Guest Relations Executive/Sales Officer, you hold a significant position in enhancing client experiences and boosting business growth. Your responsibilities include managing client interactions, addressing inquiries, ensuring customer satisfaction, and driving sales through effective communication and service-oriented strategies. An ideal candidate for this role is proactive, personable, and adept at relationship management. To qualify for this role, you should possess a Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field. Previous experience in customer service, sales, or guest relations is desirable. Proficiency in English is crucial for seamless communication. Your key skills should encompass excellent verbal and written communication, strong interpersonal abilities, effective sales techniques, professional handling of customer queries and complaints, efficient time management, multitasking proficiency, a proactive and customer-centric approach, and a positive demeanor. Your core responsibilities will revolve around Guest Relations, Sales & Business Development, and Administrative & Operational Support. In Guest Relations, you will welcome and assist guests, address their inquiries and concerns, and cultivate enduring relationships with clients and stakeholders. In Sales & Business Development, your focus will be on identifying leads, converting them into sales opportunities, promoting company services/products, enhancing revenue, and maintaining customer interaction records. Finally, in Administrative & Operational Support, you will be responsible for maintaining guest records, sales data, reports, coordinating with internal departments for service delivery, and aiding in customer engagement activities. This position requires a blend of customer-centricity, sales acumen, organizational skills, and a commitment to delivering exceptional service to drive business success and client satisfaction.,