Guest Relations Executive

Front Desk Representative duties and responsibilities

Keep front desk clean, tidy and supplied with all the necessary supplies

Greet, communicate with and welcome guests

Answer all the customers' questions and address their complaints

Answer all incoming calls, redirect them when needed

Receive letters, packages and send them to appropriate destination

Prepare and manage outgoing mail

Check, sort and forward emails

Monitor office supplies

Make supply orders when needed

Monitor and update records and files

Front Desk Representative requirements and qualifications

X years of experience as Front Desk Representative or similar role

Hands on experience with office machines (for example fax, printer etc.)

In-depth knowledge of office management and bookkeeping

Excellent knowledge of MS Office (especially Excel and Word)

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Customer-oriented Mind-set

High School diploma; any additional diploma will be considered as advantage

Must have above 1 Year of work Experience