Guest Relations Associate

Position: Guest Relations Executive
Department: Operations Service

Role Overview:

The Guest Relations Executive (GRE) will be the first point of contact for guests, ensuring a warm welcome and delivering excellent customer service throughout their experience. The role involves handling guest queries, resolving concerns, and creating memorable experiences that reflect the brand’s standards.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Build and maintain positive relationships with guests to enhance satisfaction and loyalty.
• Coordinate with internal departments (housekeeping, F&B, reservations, etc.) to fulfill guest requirements.
• Assist in arranging special requests, reservations, or services for guests.
• Monitor guest feedback and escalate unresolved issues to the manager.
• Maintain updated knowledge of hotel facilities, promotions, and services.
• Ensure compliance with company service standards and grooming guidelines.
• Support in organizing guest engagement activities and events when required.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused with a positive, approachable attitude.
• Ability to multitask and remain calm under pressure.
• Proficiency in MS Office and basic hotel management systems (PMS).
• Fluency in English; knowledge of additional languages is an advantage.

Qualifications & Experience:

• Bachelor’s degree/diploma in Hospitality Management or related field preferred.
• Experience in (hospitality/retail/customer service industry).

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Application Question(s):

• Only Female Candidates can apply

Work Location: In person