Guest Relation Manager Opening in Ireland/Netherland Call Satya 8920615946

Description

Call Satya 8920615946(Whastapp)

We are seeking a dedicated and experienced Guest Relation Manager in Ireland/Netherlands. The ideal candidate will have a passion for delivering outstanding guest experiences and will be responsible for managing the guest relations team, ensuring high standards of service, and addressing guest needs effectively.

Responsibilities

• Oversee daily operations of the guest relations team to ensure exceptional service delivery.
• Develop and implement guest relations strategies to enhance guest satisfaction and loyalty.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Train, mentor, and manage guest relations staff to maintain high service standards.
• Coordinate with other departments to ensure a seamless guest experience.
• Analyze guest feedback and service metrics to identify areas for improvement.

Skills and Qualifications

• 3-12 years of experience in guest relations or a similar role within the hospitality industry.
• Strong communication and interpersonal skills to effectively engage with guests and team members.
• Proficiency in guest management systems and Microsoft Office Suite.
• Excellent problem-solving abilities and a customer-centric mindset.
• Fluency in English; additional languages are a plus.