Guest Relation Executive

Job Summary:

The Guest Relation Executive (GRE) is responsible for ensuring a warm welcome and smooth experience for all guests. The role focuses on providing excellent customer service, handling guest inquiries, resolving complaints efficiently, and maintaining a positive brand image.

Key Responsibilities:

• Greet guests upon arrival with a friendly and professional attitude.
• Handle guest check-ins, check-outs, and room assignments smoothly.
• Address guest needs and complaints promptly and courteously.
• Maintain up-to-date knowledge of hotel facilities, services, and nearby attractions.
• Coordinate with housekeeping, maintenance, and other departments for guest requirements.
• Prepare daily reports and assist with guest feedback collection.
• Ensure guest satisfaction and build long-term relationships through excellent service.
• Assist in organizing special events or VIP guest arrangements.
• Maintain a neat and professional appearance at all times.

Qualifications & Skills:

• Graduate in Hospitality, Hotel Management, or related field preferred.
• Minimum 1–2 years of experience in guest relations or front office (freshers with good communication skills can apply).
• Excellent communication and interpersonal skills.
• Good command of English and Tamil (knowledge of other languages is an added advantage).
• Pleasant personality with a positive and service-oriented attitude.
• Ability to handle pressure and resolve conflicts professionally.
• Basic computer knowledge (MS Office, PMS software preferred).

Interested Candidate please contact to this Number - 7550036140

Job Type: Full-time

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

• Food provided

Work Location: In person