Guest Relation Executive

The Guest Relation Executive will be responsible for providing a professional, warm, and engaging customer experience to walk-in clients, channel partners, and visitors. The role focuses on ensuring excellent first impressions, assisting the sales/CRM team, and maintaining smooth front-office and guest management operations.

Key Responsibilities:

• Greet, welcome, and assist visitors, walk-in customers, and channel partners in a professional manner.
• Coordinate and schedule client meetings, site visits, and property tours.
• Maintain a visitor logbook and update customer details in CRM systems.
• Ensure the reception and customer lounge areas are neat, presentable, and aligned with brand standards.
• Handle incoming calls, enquiries, and direct them to the concerned departments.
• Support the sales team with documentation, customer communication, and follow-ups when required.
• Provide information about ongoing projects, amenities, and company profile to prospective customers.
• Coordinate with admin/housekeeping teams for smooth guest experience.
• Assist during events, walk-in drives, and customer engagement activities at project sites.
• Collect customer feedback and escalate concerns to the respective teams.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Pleasing personality with customer-oriented approach.
• Strong organizational and coordination ability.
• Basic knowledge of MS Office & CRM tools.
• Ability to multitask and work under pressure.
• Proficiency in English and local languages (added advantage).

Qualification & Experience:

• Graduate in Hospitality Management / Business Administration / Any Discipline.
• 1-3 years of experience in guest relations, front office, hospitality, or real estate customer service.