Guest Relation Executive

Job Title: Guest Experience Manager - Location: Remote Monthly Salary: Rs.35,000/- to Rs.45,000/- + incentives. About Us: We create meaningful stays. Our mission is to make every guest feel welcomed, cared for, and connected. Our boutique villas and homes are designed to offer comfort and memorable experiences. We are growing fast and are looking for a Guest Experience Manager to join our team and help us deliver exceptional hospitality at every step of the guest journey! Job Description: We are seeking a Guest Experience Manager to join our team. As a Guest Experience Manager, your mission is to connect with guests, create relationships and ensuring a seamless and delightful guest journey: from inquiry and booking, through stay, to post-checkout follow-up. The Guest Experience Manager acts as the bridge between guests, on-ground teams, and management, ensuring that operations run smoothly and guest satisfaction remains consistently high. The coordinator should be available on their phone every day from 9:00AM to 9PM to address enquiries and any issues within an hour! Responsibilities: Guest Relations & Communication -Manage all guest interactions across booking platforms, direct channels, and on-site communication. -Provide quick, clear, and empathetic responses to inquiries, special requests, and complaints. -Anticipate guest needs and go the extra mile to deliver personalized experiences. -Oversee check-in and check-out processes to ensure a smooth and welcoming experience. Team Coordination -Liaise with housekeeping, maintenance, and property managers to ensure readiness before guest arrivals. -Train and guide staff on guest interaction standards and service etiquette. -Ensure consistency of guest experience across all properties. Operations & Reporting -Maintain and update guest records. -Prepare regular reports on guest satisfaction, reviews, and service improvements. -Assist management in building strategies for higher guest ratings and repeat bookings.   Requirements: - Fluency in spoken and written English. Fluency in spoken Hindi is a must, fluency in Tamil a plus. - A true passion and experience in hospitality! - Strong customer service and interpersonal skills, with the ability to communicate effectively with guests and team members. - Exceptional organizational skills and attention to detail. - Flexibility to be available on your phone/computer to answer enquiries within 1h, any time from 9:00AM to 9PM, 6 days a week.   How to Apply: Please fill in the form here to apply: https://forms.gle/5QkLVhXEDcYr7sk27