Guest Relation Executive

ob Summary:

The Guest Relation Executive serves as the first point of contact for patients and visitors, ensuring a pleasant and smooth hospital experience. The role involves assisting patients with registration, guiding them through hospital processes, handling queries, and maintaining excellent patient satisfaction.

Key Responsibilities:

• Greet and assist all patients and visitors courteously upon arrival.
• Manage patient registration, appointment scheduling, and billing coordination.
• Provide information about hospital services, consultants, and procedures.
• Guide patients to various departments such as OPD, pharmacy, opticals, and diagnostics.
• Handle patient feedback, concerns, and coordinate resolutions with relevant departments.
• Ensure waiting areas are clean, organized, and patient-friendly.
• Support elderly patients and those requiring special assistance.
• Coordinate with doctors, nursing staff, and administrative teams for smooth patient flow.
• Maintain confidentiality of patient information and records.
• Assist in organizing patient education and hospital promotional activities.

Skills & Qualifications:

• Bachelor’s degree in Hospitality, Management, or related field (preferred).
• 1–3 years of experience in hospital front office or hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in English and local language.
• Pleasant personality with a patient-centered attitude.
• Basic computer skills (MS Office, hospital management software).

Work Environment:

• Front office/reception area of the hospital.
• Interaction with patients, doctors, and staff on a daily basis.

Contact number : 7510666680

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person