Guest Relation Executive

Reservations Associate Key Responsibilities:

• Manage multiple tasks efficiently,

  including handling reservations, responding to inquiries, and updating systems simultaneously.

• Communication:

  Effectively communicate with customers, colleagues, and other departments (e.g., sales, marketing) to fulfill customer requests and resolve issues.

• Handle reservation requests

  via phone, email, and online platforms with accuracy and professionalism.

• Update and maintain reservation records

  , ensuring all customer details are correct and up to date.

• Respond promptly to guest inquiries

  about availability, rates, and services.

• Modify or cancel reservations

  based on customer needs, following company guidelines.

• Work closely with internal teams

  to ensure smooth communication and guest satisfaction.

• Remain disciplined and organized

  in maintaining logs, reports, and schedules.

• Adapt quickly to new systems, tools, and processes

  , demonstrating a strong willingness to learn.

• Stay informed about current promotions, packages, and policies

  to assist guests accurately.

• Maintain a high level of professionalism

  , punctuality, and customer service at all times.

• Upsell services or packages

  when appropriate to maximize revenue

  .

• Maintain detailed records

  of reservations and follow up on special requests or VIP arrangements.

Skills Required :

• Communication Skills:

  Excellent verbal and written communication skills are essential for interacting with customers and colleagues.

• Customer Service:

  Strong customer service skills are crucial for handling inquiries, resolving issues, and ensuring customer satisfaction.

• Attention to Detail:

  Accuracy in data entry and record-keeping is essential.

• Problem-Solving:

  The ability to identify and resolve issues related to reservations is important.

• Multitasking:

  The ability to manage multiple reservations and tasks simultaneously.

• Technical Skills:

  Proficiency in using reservation systems, booking platforms, and other relevant software

  Role & responsibilities

  Role & responsibilities

Preferred candidate profile