Guest Relation Executive

Job Title: Guest Relation Executive (Intern)

Experience: Freshers can apply

Qualification: Any Degree (Hospitality background preferred)

Skills Required: Good communication skills, customer service skills, basic computer knowledge, problem-solving, positive attitude, flexibility

Job Responsibilities

Guest Assistance & Support

• Greet guests warmly and assist them with inquiries, directions, and information about services.
• Provide excellent customer service to ensure a pleasant guest experience.
• Handle guest concerns politely and escalate issues to senior staff when necessary.

Front Desk & Coordination

• Assist the front office team with check-in and check-out procedures.
• Answer phone calls, respond to emails, and maintain guest records.
• Coordinate with different departments (housekeeping, food & beverage, operations) for guest requirements.

Guest Feedback Management

• Collect guest feedback and share it with the management for service improvement.
• Support in addressing complaints professionally and ensuring guest satisfaction.

Daily Operations

• Assist in managing guest bookings, reservations, and follow-ups.
• Help with lobby management, crowd control, and maintaining a welcoming environment.
• Provide support during events, VIP visits, or busy operational hours.

Documentation & Reporting

• Maintain basic documentation related to guest services, checklists, and daily reports.
• Update guest details and service records in the system as instructed.

Learning & Development

• Participate in on-job training sessions on guest handling, communication, hospitality etiquette, and problem resolution.
• Learn standard operating procedures (SOPs) and apply them during daily tasks.

Job Type: Full-time

Benefits:

• Paid time off

Work Location: In person