Guest Relation Executive

Key Responsibilities1. Guest Services

• Welcome and greet guests warmly upon arrival.
• Assist guests with check-in, check-out, and room assignments.
• Handle guest complaints, requests, and queries professionally and promptly.
• Ensure VIP guests receive special attention and personalized service.
• Maintain guest history and preferences for future stays.

2. Communication & Coordination

• Coordinate with housekeeping, reservations, F&B, and other departments for guest requirements.
• Ensure accurate communication of guest needs and special arrangements.
• Update guest information in PMS.

3. Reservations & Front Desk Operations

• Assist with room reservations, modifications, and cancellations.
• Maintain accurate records, billing, and payment procedures.
• Ensure lobby area is clean, presentable, and guest-friendly.

4. Guest Experience & Satisfaction

• Conduct guest feedback calls / surveys.
• Address issues proactively to prevent repeated complaints.
• Promote hotel services, amenities, and upsell where necessary.

5. Professional Conduct

• Maintain grooming standards as per hotel policy.
• Uphold hotel policies, SOPs, and code of conduct.
• Represent the hotel with a positive and friendly attitude.

Key Skills Required

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Good knowledge of hotel operations & PMS systems.
• Problem-solving and conflict resolution skills.
• Ability to multitask and work under pressure.

Job Type: Full-time

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person