Guest Experience Supervisor

As an employee at The Westin Sohna Resort & Spa, your role will involve supporting the management team in various aspects such as training, evaluating, counseling, motivating, and coaching other employees. You will be expected to serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Developing and maintaining positive working relationships, as well as supporting the team to achieve common goals will be crucial. Your ability to listen and respond appropriately to employee concerns will be highly valued. Adherence to company policies and procedures, reporting accidents and unsafe work conditions, completing safety training and certifications, ensuring a clean and professional personal appearance, maintaining confidentiality of proprietary information, and protecting company assets will all be part of your responsibilities. In your role, you will be required to welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation to guests. Effective communication using clear and professional language, preparing and reviewing written documents accurately and completely, as well as answering telephones with appropriate etiquette are essential tasks. Ensuring adherence to quality standards, entering and locating information using computers/POS systems, and being able to stand, sit, or walk for an extended period of time will also be part of your daily routine. You should be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Any other reasonable job duties as requested by Supervisors should also be performed diligently. To be considered for this position, you should possess a high school diploma or G.E.D. equivalent. At least 1 year of related work experience and 1 year of supervisory experience are preferred qualifications. No specific license or certification is required for this role. At Marriott International, we are committed to providing equal opportunities to all, celebrating the unique backgrounds of our associates, and fostering an inclusive environment. Our strength lies in the diverse culture, talent, and experiences of our team members. We uphold non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. At Westin, we aim to empower guests to enhance their well-being and regain control while traveling, enabling them to be the best version of themselves. To fulfill our brand mission of becoming the leading wellness brand in hospitality, we seek passionate and engaged associates to bring the brand's unique programming to life. We encourage our associates to embrace their well-being practices both on and off the property. If you are passionate, active, take pride in maintaining your well-being, are optimistic, and adventurous, you are the ideal candidate for Westin. Join us where you can excel in your work, discover your purpose, be part of an incredible global team, and evolve into the best version of yourself.,