GSA (Housekeeping)

As a Room Attendant/Guest Service Associate (GSA) at our hotel, you will play a crucial role in maintaining the cleanliness and overall appearance of guest rooms to ensure a comfortable stay for our guests. Your primary responsibility will be to uphold high standards of cleanliness and guest satisfaction, contributing to a positive guest experience. **Key Responsibilities:** - **Room Cleaning:** - Clean and tidy guest rooms to established standards, including making beds, changing linens, and cleaning bathrooms. - Vacuum carpets, sweep and mop floors, and dust all surfaces. - Replenish amenities and supplies. - **Inventory Management:** - Report maintenance issues, damaged items, or missing supplies in guest rooms. - Properly handle and store cleaning chemicals and equipment. - **Attention to Detail:** - Report lost and found items to the supervisor. - **Guest Services:** - Greet guests politely and respond to their requests promptly and courteously. - Report guest complaints or issues to the Housekeeping Supervisor. - **Safety and Hygiene:** - Adhere to safety and hygiene protocols, including using personal protective equipment (PPE) as required. - Report safety hazards or concerns to the supervisor. - **Teamwork:** - Collaborate with the housekeeping team for efficient room cleaning and turnover. - Assist with special cleaning projects and deep cleaning tasks as assigned. - **Reporting:** - Complete daily room cleaning assignments and update the Housekeeping Supervisor on progress. - Document any unusual incidents or guest requests. **Qualifications:** - High school diploma or equivalent, Diploma in housekeeping preferred. - Previous experience in housekeeping or similar role is a plus. - Excellent attention to detail and time management skills. - Physical fitness for bending, lifting, and standing for extended periods. - Strong communication skills and a friendly demeanor. - Knowledge of cleaning chemicals and equipment is advantageous. - Understanding of safety and hygiene protocols. - Customer service skills and willingness to meet guest needs. - Ability to work flexible shifts, including nights, weekends, and holidays.,