GSA - Front Office

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

We are seeking a dedicated and customer-focused GSA to join our Front Office team at Grand Mercure Mysore, India. As a GSA, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service throughout their stay. This role is crucial in creating lasting impressions and maintaining our hotel's reputation for excellence.

• Greet and check-in guests in a friendly and efficient manner, ensuring a smooth arrival experience
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process check-outs, including accurate billing and payment collection
• Manage reservations, room assignments, and special requests
• Coordinate with other departments to ensure guest needs are met
• Maintain up-to-date knowledge of hotel services, local attractions, and events
• Assist with concierge duties, including providing information and making reservations for guests
• Ensure the front desk area is organized, clean, and presentable at all times
• Handle cash and credit card transactions accurately
• Assist in maintaining the security of the hotel and guests
• Perform administrative tasks such as report generation and record-keeping
• Collaborate with team members to create a positive and welcoming atmosphere

• Diploma or degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills in English, both written and spoken
• Strong interpersonal and team-building skills
• Exceptional problem-solving abilities and attention to detail
• Proficiency in hotel management software, knowledge of Opera PMS is a plus
• Ability to multitask and work efficiently in a fast-paced environment
• Flexible and adaptable to changing priorities and work schedules
• Basic computer skills, including proficiency in Microsoft Office suite
• Demonstrated initiative and ability to work independently
• Professional appearance and positive attitude
• Willingness to work in shifts, including nights, weekends, and holidays