Grievance Redressal Executive

We are seeking a highly organized and detail-oriented Grievance Redressal Executive to join our team. As a Grievance Redressal Executive, you will be responsible for drafting the customer complaint form.

Responsibilities:

• Drafting Customer Complaint Form
• Facilitating Timely Submission of Documents
• Guide customers in the completion and submission of the necessary paperwork.
• Monitor the progress of document submissions and follow up with customers to ensure timely completion.
• Maintain accurate records of customer complaints, document submissions, and communication.
• Identify opportunities to streamline and enhance the operations process.
• Stay updated with industry best practices, regulatory changes, and new guidelines related to complaint handling

Requirements:

• Minimum of 2 years of work experience in the insurance industry, preferably in a customer service or operations role.
• Solid understanding of insurance products, policies, and claims procedures.
• Familiarity with regulatory requirements related to complaint handling in the insurance industry.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders..
• Attention to detail and accuracy in drafting documents and reviewing submissions.
• Proficiency in using computer software and tools, including MS Office Suite and CRM systems.
• Ability to work independently and collaborate within a team-oriented environment.
• Problem-solving skills to address customer complaints and adapt to changing circumstances.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.