Job Description: We are seeking a highly organized and detail-oriented Grievance Redressal Executive to join our team. As a Grievance Redressal Executive, you will be responsible for drafting the customer complaint form. Responsibilities: Drafting Customer Complaint Form Facilitating Timely Submission of Documents Guide customers in the completion and submission of the necessary paperwork. Monitor the progress of document submissions and follow up with customers to ensure timely completion. Maintain accurate records of customer complaints, document submissions, and communication. Identify opportunities to streamline and enhance the operations process. Stay updated with industry best practices, regulatory changes, and new guidelines related to complaint handling Requirements: Minimum of 2 years of work experience in the insurance industry, preferably in a customer service or operations role. Solid understanding of insurance products, policies, and claims procedures. Familiarity with regulatory requirements related to complaint handling in the insurance industry. Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.. Attention to detail and accuracy in drafting documents and reviewing submissions. Proficiency in using computer software and tools, including MS Office Suite and CRM systems. Ability to work independently and collaborate within a team-oriented environment. Problem-solving skills to address customer complaints and adapt to changing circumstances. Commitment to maintaining confidentiality and handling sensitive information with discretion.
About The Role Develop PRDs and user stories around the required features in specific formats, aligning stakeholders around the vision for the app. Execute the user journeys of the roadmap with internal stakeholders (like engineering, business, operations, design) and external stakeholders/vendors. Plan sprints and deliverables with a focus on the timely delivery of features as per the desired acceptance criteria. Analyse product performance post-launch and iterate on the same to keep improving the product experience. Work closely with the growth and marketing teams to drive downloads and investments. Collaborate with the external agency for all Digital Marketing activities to meet the monthly lead generation targets, organic traffic, and SEO performance. Oversee the management of all social media handles (content, posting, and comments). Understand user behaviour and the usage of the product to inform ongoing refinement of product vision and feature pipeline. Must Have Growth and Ownership Mindset Ability to extract, analyse and communicate data. 2+ years of experience working in insurance product management. Outstanding written and spoken communication skills in English as well as the ability to articulate your thoughts really well. Strong project management skills and ability to lead multiple high-profile projects of varying timelines simultaneously Experience working in a startup environment, or on ambitious zero-to-one projects in established organizations. Good to have : Ex-Founder is a big plus. (ref:hirist.tech)