Grievance Redressal Executive

Responsibilities:

• Coordinate across all departments to ensure optimal support for customers and beneficiaries.
• Register and track customer grievance cases accurately in the system.
• Handle and resolve customer grievances related to claims efficiently and with professionalism.
• Conduct regular follow-ups with customers regarding their registered cases and ensure timely resolutions.
• Maintain detailed records of grievances, resolutions, and escalations for reporting and analysis.
• Organize and manage relevant information and documentation from customers to support their cases.
• Collaborate with internal experts to develop solutions for customer complaints and queries.

Requirements:

• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong organizational abilities and keen attention to detail in managing claims.
• Proven ability to effectively handle and resolve customer complaints.
• Experience in customer service, claims processing, or a related field within the insurance sector is preferred.
• Ability to work collaboratively with various departments and experts to ensure customer satisfaction.