Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Grievance Leader

Search Advisers Services Guj

10 - 18 years

65 - 70 Lacs

Bengaluru

Posted:4 weeks ago| Platform:

Apply

Skills Required

Grievance Handling Complaint Management Customer Escalation Compliance Grievance Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role & responsibilities A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines. Responsibilities Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's policies and regulatory requirements. Maintain Records: The Grievance Ocer keeps a record of all complaints received, including details of the complaint, the investigation process, and the resolution. Managing the RBI CMS portal and all the complaint management sources i.e. via email, sms or letter. Communicate with Customers: They keep customers informed about the status of their complaints and the steps being taken to resolve them. Compliance: The Grievance Ocer ensures that the NBFC's grievance redressal process is compliant with regulations and guidelines, such as those issued by the Reserve Bank of India (RBI).

More Jobs at Search Advisers Services Guj

Firmware ,Staff Test Engineer

Bengaluru

4 - 8 yrs

INR 12 - 22 Lacs

Cyber Security Analyst

Bengaluru, Hyderabad, Noida

2 - 4 yrs

INR 4 - 9 Lacs

Senior Manager - Engineering

Chennai

12 - 16 yrs

INR 11 - 20 Lacs

DGM Industrial Automation - Engineering

Chennai

12 - 20 yrs

INR 20 - 30 Lacs

Sales Support Executive

Vadodara, Halol

3 - 7 yrs

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Grievance Handling Interview Now

Search Advisers Services Guj

www.searchadvisers.com

Consulting / Education Services

Gandhinagar

N/A Employees

114 Jobs

Key People

Viral Soni

Founder & CEO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Grievance Leader

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Search Advisers Services Guj

Mock Interview

RecommendedJobs for You

Grievance Leader

Manager/Assistant Manager/Incharge

Associate - Operations

Associate - Feeder Operations - Global Service Centre

Product International (Associate II)

Team Lead ( First Mile/RTO Vendor Management )

Personal Secretary

Program Coordinator

Operations Executive

Senior Program Co - ordinator

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Contact Us

Search

Profile

Bookmarks

Personal Settings

Grievance Leader

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Search Advisers Services Guj