Posted:1 day ago|
Platform:
Work from Office
Full Time
Technical Architect
Greeting from Cognizant.
We are hiring on Google Dialogflow.
Skill:- Google Dialogflow
Experience:- 13 Years to 18 YearsLocation:- Hyderabad, Bangalore, Pune, Chennai, Kolkata, Noida, Gurgaon, Mumbai, Coimbatore
Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
1. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system
2. Experience using Google DF and REST API for building the Bots
3. Working Experience in Google dialog workflows for interaction and routing
4. Development experience in Java, node.js would be must for Integration
5. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS
6. Knowledge in Contact centre technologies (including CRM and WFM) would be an added advantage
7. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role
8. Experience in Agile frameworks, story boards, projects would be an added advantage
9. Knowledge on various components of Google CCAI.
Cognizant
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