Gold Loan Manager (Doorstep Service)

Role Overview: As a Gold Loan Manager for Muthoot FinCorp's "Gold Loan from Home" (GLFH) service, you will play a crucial role in managing end-to-end gold loan transactions at the customer's doorstep. Your responsibilities will include ensuring high service quality, building strong customer relationships, onboarding new customers through marketing initiatives, and delivering a seamless customer experience. Key Responsibilities: - Manage end-to-end "Gold Loan from Home" transactions at the customer's doorstep - Ensure timely appointments and safe transit of gold - Adhere strictly to operational protocols and compliance standards - Appraise gold accurately and handle all documentation - Deliver a seamless and secure customer experience - Conduct BTL (Below the Line) marketing and proactive customer outreach - Call inactive/prospective leads and convert them into active customers - Generate new leads and consistently meet conversion KPIs Qualification Required: - Graduates from any stream - Field sales experience (especially in NBFCs, BFSI, or doorstep services) is an added advantage - Comfortable with travel and customer interactions Additional Details: Muthoot FinCorp offers competitive compensation and provides an opportunity to work with a legacy brand in a high-trust category. Working with Muthoot FinCorp also entails career progression, learning opportunities, and a purpose-led role driving financial inclusion.,