Global Trade Relations Intern

Roles and Responsibilities

• Research and generate lists of potential customers.
• Create and contribute to customer briefs, presentations, and sales literature.
• Assist in developing client relationships and maintaining existing accounts.
• Support the evaluation of new sponsorship opportunities.
• Learn and apply effective sales techniques.
• Maintain accurate sales records.
• Conduct product demos on a regular basis.

Customer Support

• Provide support to clients during the onboarding process.
• Make regular calls to existing clients to proactively address their needs and offer assistance.
• Respond to client inquiries related to transaction processing by coordinating internally with relevant departments and following up with clients to provide resolutions.
• Maintain systematic documentation of customer interactions, turnaround times, complaint resolutions, and other key service metrics.

Stakeholder Management

• Key Internal Relationships:

• Relationship Managers
• IT Division

• Key External Relationships:

• Clients
• Referral Partners

Skills/Competency Requirements

• Strong understanding of sales management and the sales process.
• Excellent listening and conflict resolution skills.
• Exceptional verbal and written communication skills with a customer-friendly approach.
• Ability to effectively negotiate deals.
• Working knowledge of trade finance products.

Paid Internship