Global service specialist Chat support - Paychex

About Organization :

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management

• 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR.

What we are looking for

• Education: Bachelors degree or Post Graduate
• Experience: 1 - 4 years in a client service or customer-facing role preferred
• Should be fine with Rotational shift
• Monday to Friday- WFO
• Good Communication

Responsibilities:

• Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, compliance standards, and client-specific requirements.
• Consistently maintain high levels of accuracy and efficiency across all assigned tasks.
• Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals.
• Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Perform other duties as assigned, aligned with the overall purpose of the role.

Education & Experience:

• Education: Bachelors degree or Post Graduate Diploma
• Experience: 0 3 years in a client service or customer-facing role preferred

Technical Skills:

• Proficiency in Microsoft Word and Excel
• Ability to navigate internal systems and tools
• Solid understanding of job-specific processes

Soft Skills:

• Strong attention to detail and accuracy
• Receptive to feedback and continuous improvement
• Awareness of compliance and regulatory standards
• Effective team collaboration
• Familiarity with SOPs and internal procedures
• Time management and prioritization skills
• Self-motivated and eager to learn
• Adaptable to change and shifting priorities
• Clear and professional communication (written and verbal)
• Ability to identify and resolve issues effectively
• Fair understanding of corporate policies, professionalism, and ethical standards.

Analytical Skills:

• Critical thinking and logical evaluation
• Practical problem-solving abilities
• Quality control and output monitoring