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Team Computers
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Global Service Desk Engineer L2 @ Kolkata (Immediate joiners required)

Global Service Desk Engineer L2 @ Kolkata (Immediate joiners required)

Team Computers

2 - 4 years

6 - 8 Lacs

kolkata

Posted:1 week ago| Platform:

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Skills Required

global service desk service desk engineer analyst it analyst desktop support remote support technical helpdesk global helpdesk customer support engineer it support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Global Service Desk Executive

Location: New Town, Kolkata

Experience: Min 2 Years

Salary: Upto 8 LPA

Shift: 3:00 AM to 12:00 PM (Pick up facility is available)

6 days working

KEY RESPONSIBILITIES:

Case handling of L2 enterprise device support, engaging with end users to troubleshoot and resolve tickets
Self-assignment and prioritisation of L2 device support ticket queue
Action device support requests, engaging with end users to evaluate and resolve in the field wherever possible. Engage local team to dispatch replacement hardware where required
Improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issues
Deployment of device patches via remote update methods, coordinating testing and phased rollouts
Monitor device compliance and plan update rollouts to ensure compliance is maintained
Track and action lost or offline device data. Follow-up with device owners to locate.
Installation of approved software
Support users with peripheral hardware, software and devices such as printers, audio equipment, cameras and user peripherals.

If you are interested please share your updated resume along with below details at nityananda.d@teamcomputers.com

Relevant Experience:

Current/Last CTC:

Expected CTC:

Notice Period:

Current Location:

Availability for face to face round:

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