6 Global Helpdesk Jobs

Role: Global Service Desk Engineer Location: Gurugram Experience: 0-1 Year Salary: Upto 3.60 LPA Shift: Rotational 6 days working Excellent communication skills required KEY RESPONSIBILITIES: Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversation, accessing support tools, and additional support sta...

Role: Global Service Desk Engineer Location: Gurugram Experience: Min 2 Years Salary: Upto 3.30 LPA Shift: Rotational 6 days working KEY RESPONSIBILITIES: Remote desktop support on phone with Global users. Troubleshooting of Windows 10, Office-365, Good experience on Active Directory, VPN, Zscaler and eager to learn new technologies. Outlook configuration Hardware Troubleshooting Knowledge of ITIL Foundation with ticketing tool preferred Service Now. Excellent communication skills required If you are interested please share your updated resume along with below details at priyankasingh@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Official Notice Period: Current Locat...

Role: Global Service Desk Executive (Voice Based IT Support) Location: Gurugram Experience: Min 0.6 Years Salary: Upto 3 LPA Shift: Rotational KEY RESPONSIBILITIES: Remote desktop support on phone with Global users. Troubleshooting of Windows 10, Office-365, Good experience on Active Directory, VPN, Zscaler and eager to learn new technologies. Knowledge of ITIL Foundation with ticketing tool preferred Service Now. Excellent communication skills required If you are interested please share your updated resume along with below details at chandanbala.jain@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Notice Period: Current Location: Availability for face to face round:

Role: Desktop Support Engineer (Global Support) Location: New Town, Kolkata Experience: 3 to 5 Years Salary: Upto 8 LPA Shift: 3:00 AM to 12:00 PM (Pick up facility is available) Excellent communication skills required KEY RESPONSIBILITIES: Case handling of L2 enterprise device support, engaging with end users to troubleshoot and resolve tickets Self-assignment and prioritisation of L2 device support ticket queue Action device support requests, engaging with end users to evaluate and resolve in the field wherever possible. Engage local team to dispatch replacement hardware where required Improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce es...

Role: Global Service Desk Executive Location: New Town, Kolkata Experience: Min 2 Years Salary: Upto 8 LPA Shift: 3:00 AM to 12:00 PM (Pick up facility is available) 6 days working KEY RESPONSIBILITIES: Case handling of L2 enterprise device support, engaging with end users to troubleshoot and resolve tickets Self-assignment and prioritisation of L2 device support ticket queue Action device support requests, engaging with end users to evaluate and resolve in the field wherever possible. Engage local team to dispatch replacement hardware where required Improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issues Deployment o...

Role: Global Service Desk Executive (Voice Based IT Support) Location: Gurugram Experience: Min 3 Years Salary: Upto 7 LPA Shift: Rotational 5 days working KEY RESPONSIBILITIES: Remote desktop support on phone with Global users. Troubleshooting of Windows 10, Office-365, Good experience on Active Directory, VPN, Zscaler and eager to learn new technologies. Knowledge of ITIL Foundation with ticketing tool preferred Service Now. Excellent communication skills required If you are interested please share your updated resume along with below details at nityananda.d@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Notice Period: Current Location: Availability for face to face...