Global Capacity Manager

Role Overview

The Global Capacity Manager will own global workforce planning across regions, ensuring resources are aligned to business demand. This role requires strategic oversight of capacity, capability, and workforce tools, as well as client relationship management across agencies.

Key Responsibilities

• Lead

  global capacity management

  across all hubs and regions.
• Manage

  capacity & capability tools

  and ensure accurate data for forecasting and planning.
• Oversee

  resource allocation, redeployment, and roll-off planning

  across markets.
• Drive

  farming of work opportunities

  within existing agency relationships.
• Oversee

  time sheet management, Jira ticketing, and utilization reporting

  .
• Partner with L&D teams to align

  upskilling and reskilling programs

  to future needs.
• Collaborate with agency stakeholders to

  maintain and grow client relationships

  globally.
• Lead and mentor the Global Capacity Planners and India Capacity Manager.