Global Admissions Executive

Role Overview: As a Global Admissions Executive at Study Group in Noida, India, your primary responsibility will be to process student applications, implement continuous improvements, and engage with Agents, Students, and Parents during the Admissions process. You will play a crucial role in ensuring the efficient processing of applications to meet Service Level Agreements. Additionally, you will act as a subject matter expert within the Admissions team, providing support for the implementation of enhancements. Your role will also involve coaching and guiding Admissions Executives to enhance their skills and knowledge. Furthermore, you will interact with Agents, Students, and Parents to address any issues and manage escalations effectively. Utilizing systems accurately to capture information and process applications within the specified Service Level will be a key aspect of your role. Key Responsibilities: - Effectively and accurately process student applications and related materials within the defined Service Level Agreements. - Serve as a subject matter expert and key point of contact within the Admissions team, facilitating the implementation of continuous improvements. - Provide coaching and guidance to Admissions Executives to enhance their experience and knowledge. - Interact with Agents, Students, and Parents during the Admissions process, resolving issues and managing escalations efficiently. - Utilize systems to capture information accurately and process applications within Service Level. Qualifications Required: - A passion for customer service and commitment to providing high-level support. - Experience in using systems/databases to achieve work goals. - Excellent communication and interpersonal skills. - Strong attention to detail and ability to work independently. - Knowledge of international admissions policies and procedures. - Prior experience in a lead or supervisory capacity. - Highly organized with the ability to prioritize activities and work under tight deadlines. - Problem-solving skills to gather information about complex issues and implement solutions effectively. (Note: The additional details of the company have been omitted as they were not explicitly mentioned in the provided job description.),