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Global Admissions Executive

Global Admissions Executive

Study Group

0 - 6 years

2 - 8 Lacs

noida

Posted:12 hours ago| Platform:

Apply

Skills Required

administration senior executive focus customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contract Type:

Full time, Permanent

Location:

Noida
JOB OVERVIEW
The Global Admissions Executive is responsible for coordinating and administering student applications across Study Group s admissions processes. The role ensures that applications are processed accurately, efficiently, and in line with established policies and procedures. A key focus is maintaining exceptional standards of customer service by providing timely and professional support to students, parents, and agents throughout the admissions journey. ABOUT THE ROLE

Effective processing of student applications and related materials in order to meet Service Level agreements, primarily being Acceptances, Confirmations and visa documentation.
Interacting with agents as required during the Admissions process, and liaising with internal stakeholders to resolve issues as required
Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately
Processing of cancellations and associated financial adjustments as required
Assisting with ad-hoc administrative or process improvement tasks as required.

ABOUT YOU

Work experience within an administrative and/or customer service environment.
Experience of using computerized systems/databases to achieve work goals and tasks.
Proven experience within an international education related role, preferably within an International Admissions environment.
Highly organised; able to prioritise activities and work to tight deadlines.
Resilient, self-motivated and able to work independently on a day to day basis.
Flexible and adaptable to change.
Excellent attention to detail and able to interpret and follow complex processes.
Strong customer services ethic
A strong collaborator who works well with other teams in Global Admissions and the wider business.
Excellent communication skills, both written and oral.

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Global Admissions Executive