Global Administrative Help Desk

As an Administrative Help Desk Associate at Ankura, you will play a crucial role in providing comprehensive administrative support to staff and management globally. Your focus will be on managing inquiries, troubleshooting issues efficiently, and ensuring seamless operations across different time zones. **Key Responsibilities:** - Provide remote assistance to resolve administrative issues for staff and management across various time zones. - Support diary and calendar management activities. - Assist in generating purchase orders and tracking invoice statuses. - Coordinate business trip travel arrangements. - File monthly expenses for corporate and personal cards used for business purposes. - Manage office supplies orders and maintenance. - Ensure compliance with company policies and procedures globally. - Collaborate with IT and other departments to address technical issues impacting remote administrative operations. - Efficiently handle a high volume of calls and inquiries. - Perform any other administrative tasks as required. **Qualifications:** - Graduation or equivalent qualification; additional certifications in office administration or related field preferred. - Minimum of 2 years of experience in a remote administrative or help desk role supporting global operations. - Strong organizational and multitasking abilities across different time zones. - Excellent verbal and written communication skills in English. - Proficient in Microsoft Office Suite, communication tools, and relevant software. - Strong problem-solving skills and keen attention to detail. - Customer-service orientation with a professional approach to challenging situations. - Proven capacity to manage and prioritize large call volumes efficiently. As a part of Ankura, you will be part of a culture that values excellence, innovation, and continuous growth. The company fosters collaboration and connections among team members, creating a dynamic and supportive environment where every individual is connected and valued. This role is based in the Gurgaon office with flexible working hours to accommodate global support. Occasional overtime may be required to effectively fulfill job responsibilities.,