Genesys Co-Pilot Lead

Role Overview: You will be responsible for hands-on experience with Genesys Cloud, focusing on configuring and managing its core features and AI capabilities. Direct experience with Co-pilot, particularly Genesys Co-pilot, will be required for deployment, training, and optimization of its generative AI and natural language processing (NLP) models. Your proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications will be crucial. Additionally, you should have a solid understanding of cloud architecture and deployment best practices within a Genesys environment to ensure security and scalability. Your proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support, will play a key role. Experience with Genesys reporting and analytics to measure Co-pilot's effectiveness and identify areas for improvement will be expected. Knowledge of healthcare data privacy regulations (like HIPAA) and the ability to ensure the Genesys environment is secure and compliant will be necessary. Strong technical troubleshooting skills will be required to quickly resolve issues related to the Genesys platform, integrations, and overall infrastructure. Key Responsibilities: - Configure and manage core features and AI capabilities of Genesys Cloud - Deploy, train, and optimize generative AI and NLP models of Co-pilot - Integrate Co-pilot with existing CRM, knowledge bases, and other business applications using Genesys Cloud APIs and web services - Ensure security and scalability by following cloud architecture and deployment best practices within a Genesys environment - Manage the full project lifecycle, from requirements gathering to post-launch support - Utilize Genesys reporting and analytics to measure effectiveness and identify areas for improvement - Ensure security and compliance with healthcare data privacy regulations like HIPAA - Troubleshoot and resolve issues related to the Genesys platform, integrations, and infrastructure Qualifications Required: - Hands-on experience with Genesys Cloud - Direct experience with Co-pilot, preferably Genesys Co-pilot - Proficiency in using Genesys Cloud APIs and web services - Solid understanding of cloud architecture and deployment best practices - Experience in project lifecycle management - Knowledge of healthcare data privacy regulations - Strong technical troubleshooting skills Additional Details of the Company: Omit this section as there are no additional details provided in the job description.,