Genesys Co-Pilot Lead

Knack Global

3 - 9 years

5 - 11 Lacs

mohali

Posted:None| Platform:

Apply

Skills Required

pilot hipaa cloud healthcare deployment natural language processing data privacy troubleshooting analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desired Candidate profile

Hands-on experience with Genesys Cloud, specifically configuring and managing its core features and AI capabilities.
Direct experience with Co-pilot, preferably Genesys Co-pilot, including deployment, training, and optimization of its generative AI and natural language processing (NLP) models.
Proficiency in using Genesys Cloud APIs and web services to integrate Co-pilot with existing CRM, knowledge bases, and other business applications.
Solid understanding of cloud architecture and deployment best practices within a Genesys environment, ensuring security and scalability.
Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support.
Experience with Genesys reporting and analytics to measure Co-pilots effectiveness and identify areas for improvement.
Knowledge of healthcare data privacy regulations (like HIPAA) and the ability to ensure the Genesys environment is secure and compliant.
Strong technical troubleshooting skills to quickly resolve issues related to the Genesys platform, integrations, and overall infrastructure.

Benefits

More Jobs at Knack Global

Customer Support Representative

Jaipur, Rajasthan

Experience: Not specified

INR 0 - 0 Lacs

Customer Support Representative

Jaipur, Rajasthan

Experience: Not specified

INR 0 - 0 Lacs

Network Engineer

Mohali

4.0 - 8.0 yrs

INR 1 - 6 Lacs

Executive - HR (Generalist) (Female Only, Night Shift)

Jaipur, Rajasthan

Experience: Not specified

Salary: Not disclosed

Process Associate - Operations (Day Shift)

Jaipur, Rajasthan

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.