Genesys Cloud support

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Essential Functions Demonstrates product expertise. Troubleshoot issues within the Genesys Cloud environment also including SIP & Network. Understands Architect Call Flow changes in Genesys Cloud. Assesses complex situations to make appropriate recommendations. Initiates and suggests process improvements to increase efficiencies for support of Genesys solution. Adheres to support processes and best practices. Prepare and/or review functional requirements documentation. Work with clients to facilitate their understanding of best practices for a VoIP telephony solution. Keep apprised of new offerings and software updates from the manufacturer. Potentially participate in the on-call rotation. Ability to adapt to work within a team environment when needed. Strong verbal and written communication skills. Ability to manage multiple priorities through detail orientation and strong organizational/planning skills. Required Qualifications 8+ years of overall experience 4+ years’ experience with the Genesys Cloud suite Knowledge of SIP and VoIP Knowledge of networking, especially TCP/IP Knowledge of network design and network troubleshooting tools such as Wireshark Ability to troubleshoot & diagnose issues related to hardware, software, VoIP or network connectivity. Ability to adapt to changes in priorities and direction as business dictates Ability to work independently with minimal direction but resulting in a satisfied resolution for the client Desired/Preferred Qualifications 3+ years’ experience with the Genesys Cloud suite Genesys Cloud Certification Genesys Cloud Architect Call Flow experience Show more Show less