Genesys Cloud Engineer

1. Role: Genesys Cloud CX Routing Engineer

Location - Bangalore/Noida/Hyderabad

• Additional Comments:

Looking Genesys Cloud CX routing development Engineer with the following skills.

1. Worked on Contact Centre Genesys development area for 3+ years with multi DC implementation.

2. Worked on Cloud CX routing development in voice and digital areas[Email, WebChat, etc] for at least 2+ years.

3. Ability to custom code in Java/Python, SDK, understand and code yaml, AWS.

4. Experience with APIs, Web Services, RESTful integrations, and middleware

5. Good Analytical, troubleshooting and problem solving skills.

6. Good communication skills and a good team player.

7. Having open mindset to learn new things and quickly adopt.

2. Role Genesys System Engineer

Required Skills: Ribbon/Sonus SBC, SIP, SIPREC, Voice/VoiP/REC, WebRTC, WFM

Nice To have - Genesys CX, Cloud Computing, Genesys Core and Voice, Linux Administration, Genesys Cloud Certification(s).

Description:

This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilising Ribbon SBC PSX - Expert SIP troubleshooting using Wireshark and other VoIP analyser tools - Expert Experience working with Cloud Technologies such as AWS and Azure - Intermediate Transcoding, TLS/SRTP deployment -Intermediate Genesys platform experience - Beginner Linux administration - Intermediate Ribbon SBC SIP Recording deployment - Intermediate Experience with WebRTC technologies

In addition to the development of the software, and corresponding artifacts, the scope must include participation and support of reviews with IS&T internal groups, testing at various stages of the project, and production cutover and warranty support.