4 Siprec Jobs

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifications including solution architecture diagrams, integration design documents, and execution plans. - Build and validate proof-of-concepts for new CCaaS integrations to ensure functional compatibility. - Implement and deploy integrations in cloud production environments and monitor their performance. - Act as an escalation point to troubleshoot and resolve complex technical issues during integrations. Qualifications: - Bachelor's degree in Computer Science or related field preferred. - 3+ years of experience in software engineering or telecom integration roles. - Hands-on experience with UCaaS/CCaaS platforms such as Genesys, NICE CXone, Five9, AWS Connect, Avaya, and Twilio. - In-depth knowledge of telecom protocols like SIP, SDP, RTP, SIPREC, and media stream capture. - Proficiency in networking fundamentals, RESTful APIs, WebSockets, WebRTC, gRPC, and debugging tools. - Strong written and verbal communication skills to convey complex concepts clearly. - Self-driven, outcome-oriented, and able to thrive in fast-paced environments. Preferred Skills: - Experience with cloud deployments (AWS, GCP, Azure) and observability tooling. - Exposure to Session Border Controllers (SBCs) and telecom compliance requirements. - Prior experience with real-time AI applications is a plus. Benefits: - Competitive compensation package. - Comprehensive medical insurance and free online doctor consultations. - Generous leave policies and holidays. - Learning & Development fund for continuous learning and professional development. - Fun events to foster a positive organizational culture. - Flexible benefit plans for tax exemptions. At Observe.AI, we are committed to fostering an inclusive culture that celebrates diversity and respects individuals from all backgrounds. We encourage talented individuals from non-traditional and underrepresented groups to apply and help shape the future of Observe.AI. For more information, visit our website www.observe.ai.,

You are an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant with over 7 years of experience. In this role, you will be responsible for leading solution design, integration, and implementation efforts throughout pre-sales, development, and delivery stages. Your expertise in Oracle OCCAS, Oracle SBC, SIPREC, and VoIP technologies, as well as hands-on experience in voice traffic filtering, call branding, observability, and AI-driven voice security tools like Resemble.ai and Mutare, will be crucial. Your key responsibilities will include designing and delivering end-to-end OCCAS-based solutions, integrating Oracle SBC for secure SIP call handling, SIPREC for regulatory-compliant call recording, deepfake and fraud detection tools, voice traffic filtering, observability, and call branding strategies. You will lead the full lifecycle of OCCAS setup, respond to RFPs, deliver technical presentations, demos, and Proofs of Concept (PoCs), define API integration and middleware strategies, and collaborate with cross-functional teams. To excel in this role, you must have strong hands-on experience in Java-based microservices architecture and development, proven expertise in Oracle OCCAS, Oracle SBC, SIPREC, SIP, IMS, and VoIP, familiarity with IVR, ACD, CTI, and SIP trunking, and practical experience with voice traffic filtering, observability, and deepfake prevention using tools like Resemble.ai and Mutare. Additionally, you should understand call branding and real-time AI-based voice customization technologies, possess the ability to translate business requirements into robust technical solutions, and demonstrate excellent communication, client interaction, and problem-solving abilities. Your commitment to staying up to date with innovations in AI-driven voice security and cloud contact center technologies will be essential to successfully fulfill the requirements of this role.,

We have an great opportunity for the role of SIP Developer. Relevant Exp : 5+ Yrs Must-Have Skills: Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER, OPTIONS, etc.) Practical experience with SIPREC for recording VoIP calls. Solid development skills in JavaScript (Node.js). Experience working with SIP Servers (e.g., FreeSWITCH, Asterisk, Kamailio, OpenSIPS). Hands-on knowledge of WebRTC, RTP streams, and VoIP media handling. Experience building and consuming RESTful APIs. Familiarity with call flows, SIP traces analysis (using Wireshark, sngrep, or similar). Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN). Ability to troubleshoot and debug complex telephony and media issues. Thanks and Regards, Harshali Dhobale iitjobs, Inc. Register for a global opportunity on the world's first & only Global Technology Job Portal: www.iitjobs.com Download our app on the Apple App Store and Google Play Store! Refer and earn 50,000!

Genesys CX Job descriptions 1. Role: Genesys Cloud CX Routing Engineer Location - Bangalore/Noida/Hyderabad Additional Comments: Looking Genesys Cloud CX routing development Engineer with the following skills. 1. Worked on Contact Centre Genesys development area for 3+ years with multi DC implementation. 2. Worked on Cloud CX routing development in voice and digital areas[Email, WebChat, etc] for at least 2+ years. 3. Ability to custom code in Java/Python, SDK, understand and code yaml, AWS. 4. Experience with APIs, Web Services, RESTful integrations, and middleware 5. Good Analytical, troubleshooting and problem solving skills. 6. Good communication skills and a good team player. 7. Having open mindset to learn new things and quickly adopt. 2. Role Genesys System Engineer Required Skills: Ribbon/Sonus SBC, SIP, SIPREC, Voice/VoiP/REC, WebRTC, WFM Nice To have - Genesys CX, Cloud Computing, Genesys Core and Voice, Linux Administration, Genesys Cloud Certification(s). Description: This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilising Ribbon SBC PSX - Expert SIP troubleshooting using Wireshark and other VoIP analyser tools - Expert Experience working with Cloud Technologies such as AWS and Azure - Intermediate Transcoding, TLS/SRTP deployment -Intermediate Genesys platform experience - Beginner Linux administration - Intermediate Ribbon SBC SIP Recording deployment - Intermediate Experience with WebRTC technologies In addition to the development of the software, and corresponding artifacts, the scope must include participation and support of reviews with IS&T internal groups, testing at various stages of the project, and production cutover and warranty support.