General Manager Staffing Operations

Designation

General Manager (National Staffing Operations Manager)

Roles & Responsibilities

Client & Stakeholder Management

• Act as the single point of contact (SPOC) for staffing requirements across Layams clients in India.
• Liaise with client HR/Operations heads to understand manpower requirements, timelines, and ensure mandates are delivered as promised.
• Coordinate with

  Layam Supervisors

  deployed at client sites to ensure smooth operations and resolve escalations quickly.
• Build and maintain strong relationships with

  colleges, ITIs, skill-development institutes, and government agencies

  to create a reliable talent pipeline.

Team Leadership & Internal Operations

• Manage and guide a team of recruiters, supervisors, and coordinators handling client accounts.
• Monitor team performance, set targets, and ensure closure of staffing mandates within agreed SLAs.
• Conduct regular reviews with internal teams to track hiring, joining, and retention metrics.
• Drive compliance across onboarding, payroll, statutory requirements (PF, ESI, labour law adherence).
  

Recruitment & Workforce Management

• Plan and execute bulk hiring, fresher drives, campus recruitment, and lateral hiring as per client needs.
• Oversee the complete employee lifecycle: hiring onboarding deployment attrition control replacement.
• Ensure 100% fulfilment of client mandates within promised timelines.
• Develop and implement strategies to reduce attrition and improve associate engagement.
  

Travel & Onsite Responsibilities

• Regularly travel to client sites across India to oversee deployment, resolve issues, and strengthen client confidence.
• Conduct audits and field visits to ensure workforce management quality.
• Represent Layam in meetings with government skill councils, institutions, and industry bodies.
  

Reporting & Commitments

• Provide periodic MIS and dashboards to management on hiring numbers, attrition rates, and client satisfaction.
• Ensure that all commitments made to clients during proposals and agreements are honoured.
• Contribute to process improvements, automation, and efficiency in staffing operations.
  

Candidate Profile

• Experience:

  10 -15 years in

  staffing, recruitment operations, or large-scale manpower management

  , preferably in manufacturing, automotive, or service industries.

• Skills:

  Strong people management, negotiation, client-handling, networking with colleges/institutes, knowledge of labour compliances.

• Personality:

  High accountability, ability to travel extensively, result-driven, and excellent communication skills in English, Hindi, and Tamil (advantage).

• Location:

  Chennai (with extensive travel).