GENERAL MANAGER SALES AND SERVICES

The job requires you to manage and motivate sales, service, and back-office teams at multiple outlets. You will be responsible for driving monthly and annual sales targets for 2-wheelers and accessories. Ensuring high service quality, customer satisfaction, and workshop efficiency is a key aspect of this role. You will oversee the day-to-day operations of sales, service, spares, and CRM departments. Monitoring KPIs, preparing MIS reports, and strategizing for revenue and performance improvement will be part of your responsibilities. Building lasting customer relationships and efficiently resolving escalated grievances is essential. Conducting regular training sessions to enhance team productivity and morale is also required. Ensuring compliance with brand guidelines, policies, and statutory regulations is crucial. To be successful in this position, you should have a minimum of 8-10 years of work experience, with at least 5 years in the 2-wheeler automobile sector. Proven leadership skills in managing teams across multiple locations are necessary. A strong understanding of automobile dealership operations is vital. Excellent verbal and written communication skills are required. You should be result-oriented, energetic, and driven by targets and customer satisfaction. Proficiency in MS Office, DMS/ERP systems, and data analysis tools is preferred. The benefits for this role are as per industry standards.,