General Manager

Role & responsibilities

Employee Management Objectives

• Approve assigned employee rolls, Attendance, Joining documents, payables signoff.
• Hiring as and when required, Train, and Supervise staff.
• Actively promote employee participation in the Employee Satisfaction
• Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future hotel staffing demands addressing business issues.
• Design annual/ six monthly Reward and recognition programs in coordination with Management.

Customer Satisfaction

• Develop and maintain positive relationships with guests, staff, suppliers, and stakeholders.
• Ensure high standards of customer service and guest satisfaction.
• Achieve and maintain Overall Satisfaction Score (OSS) goals of 4.5 and above / 5
• Regular interaction with Guests and seek positive feedback
• Encourage Guests to provide online feedback
• Encourage staff to seek positive guest feedback though online portals

Maintenance and Management

• Ensure compliance with health and safety regulations.
• Oversee daily operations of the hotel.
• Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA)
• Proactive Maintenance and management of the property.
• Frequent Audit of Rooms, Staff Areas, Back office and Non business areas.
• Maintain Logs, FIFO of Materials, Inventory management, Stock Keeping and Timely ordering of amenities
• Designing of department based SOPs, SLAs and Diligent adhering and execution
• Crisis and Incident Reporting and management
• Checks on Overall Security Checks followed by the proper SOP for Security of the hotel with due diligence .

Sales and Marketing

• Develop and implement Sales and Marketing strategies to increase occupancy and revenue.
• Monitor and Achieve desirable Occupancy of the Hotel
• Regular Interaction with Revenue Management Team and monitor Dynamic pricing basis Occupancy, forecasting and neighbouring Comp Set
• Manage budgets, financial plans, and expenditure control.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.
• Regular Corporate Client Visits and New Relationship building through cold calling and Physical visits.

Business, Reports and Controls

• Create, monitor, and review a variety of business reports such as sales reports, Occupancy reports, Inventory/ Stock reports, budget reports, maintenance reports, check in and checkout reports.
• Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA)
• Meet or exceed Gross Operating Profit (GOP) through goals
• Ensure that food and beverage pax coordination, monitoring and planning with the F&B team along with the cost effective management for food and beverage
• Daily Team briefing and regular reviews with management to ensure strict controls.

Online Monitoring

• Learn and Train flawless online booking and reservation management.
• Regular interaction with Revenue Management team (Revmerito) on pricing and various OTA promotional strategies

Monitoring and measuring success on Promotional Strategies

Preferred candidate profile

Candidate with 3-5 years of experience as General manager is mandatory.