Frontline Officer - Bakery (Mumbai)

Job Description

Location: Worli Reports To: Bakery Manager Job Summary: The Bakery Frontline Officer serves as the first point of contact for customers, ensuring a welcoming, efficient, and high-quality service experience. This role involves assisting customers with purchases, maintaining the presentation of bakery products, handling transactions, and ensuring food safety and cleanliness standards are met. Key Responsibilities: Greet and serve customers in a friendly and professional manner. Provide product information, upsell bakery items, and handle customer inquiries. Operate cash registers, process payments, and issue receipts accurately. Ensure shelves, display cases, and counters are well-stocked, clean, and visually appealing. Assist in packaging and labeling baked goods in accordance with company and hygiene standards. Monitor product freshness and coordinate with the bakery team for restocking or disposing of expired items. Support bakery operations during peak hours, special events, or promotional periods. Follow all health and safety regulations, including food handling and hygiene protocols. Report customer feedback, complaints, or operational issues to the supervisor promptly. Qualifications and Skills: Graduation is required (Bachelor’s degree in Hospitality, Business, or related field is preferred). Relevant hospitality or retail experience is an advantage. Friendly demeanor with excellent communication and customer service skills. Ability to work in a fast-paced environment and multitask efficiently. Basic math skills and familiarity with point-of-sale (POS) systems. Physical stamina to stand for long periods and handle light to moderate lifting. Flexibility to work shifts, including weekends and holidays. Powered by Webbtree Show more Show less