Frontend CRM Executive

3 - 6 years

4 - 5 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities: Post-Sales Communication: Assist customers throughout the post-sales process, from booking to possession. Project Coordination: Collaborate with various internal departments to provide timely updates on project progress. Loan Processing: Coordinate with the banking team for loan approvals and disbursement procedures. Registration Protocol: Work with the backend and legal teams to execute registration protocols. Customer Follow-Up: Ensure timely follow-up and manage post-sales collections with prospective customers. Accounting Coordination: Liaise with the backend department for accurate accounting entries of customers. Documentation: Generate and manage documents such as welcome emails, payment receipts, sale agreements, demand letters, bank NOCs, ROCs, interest letters, debit notes, credit notes, reminder letters, and possession letters. Customer Support: Handle customer queries and grievances related to the post-sales process. Possession Management: Oversee the complete possession process, including arranging customer inspections for ready properties and submitting observation checklists to the project team. Handover Process: Ensure a smooth process for possession and handover of keys to clients. Society Formation: Possess knowledge of society formation procedures. Reporting: Maintain weekly and monthly revenue reports.

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Raheja Universal logo
Raheja Universal

Real Estate

Mumbai

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