Front Office Supervisor

The Front Office Supervisor ensures smooth, guest-centric front desk operations—leading a team, optimizing workflows, maintaining billing and audit accuracy, and delivering high-quality customer service. The role demands strong leadership, technical aptitude with PMS systems, and the ability to thrive under pressure.

Key Responsibilities:

• Supervise daily front desk operations—check‑ins/outs, reservations, phone calls jobs.
• Train, coach, schedule, and monitor front desk staff performance jobs.
• Handle guest inquiries, special requests, and complaints promptly and professionally
• Manage room allocations, maintain guest records, and process financial transactions
• Oversee cash drawers, conduct shift audits, and ensure accurate billing
• Coordinate with housekeeping, maintenance, and other departments for seamless guest service
• Maintain and follow front office procedures, logbooks, and safety/security protocols.
•  Identify operational issues and implement process improvements.

Qualifications:

• 2+ years of supervisory experience within front office or hospitality environments
• Bachelor’s degree or diploma in Hospitality Management or related field preferred
• Proficiency with PMS and office software
• Strong leadership skills, including ability to train, mentor, and motivate team members
• Excellent communication and interpersonal skills
• Localite preferred- Location will be Siliguri
• Male Candidate preferred
• Salary range- 8000/- to 14000/-
• Accommodation and fooding included

Kindly apply accordingly.

Job Type: Full-time

Pay: ₹8,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person