Front Office Supervisor

As a Front Office Supervisor, you will be responsible for overseeing the operations of the front desk, ensuring exceptional guest service, and managing the front office team to deliver a memorable stay experience for all guests. **Key Responsibilities:** - Supervise and coordinate daily front office operations, including check-ins, check-outs, and guest inquiries. - Manage and train front office staff, including scheduling and performance evaluations. - Address and resolve guest complaints promptly and professionally. - Collaborate with other departments to ensure smooth operations and seamless guest experiences. - Monitor front desk supplies and maintain optimal inventory levels. - Uphold high standards of customer service to exceed guest expectations. - Prepare and analyze reports related to occupancy, revenue, and guest feedback. - Implement and maintain front office policies and procedures. **Qualifications:** - Degree/Diploma in Hotel Management - Minimum of 3 years of proven experience in front office or a similar role. - Proficiency in Microsoft Office Suite and other software. - Strong leadership, communication, and organizational skills. - Ability to handle high-pressure situations and multitask efficiently. - A customer-focused attitude with problem-solving capabilities. - Fluency in English, knowledge of additional languages is a plus. Food and accommodation will be provided. If you are interested, please call the employer at 8075855587. **Note:** The job type is full-time, permanent with the requirement to commute or relocate to Calicut, Kerala. Fluent English is required for this position. The work location is in person.,