FRONT OFFICE SUPERVISOR (MALE)

Department: Front Office
Reports To: Front Office Manager / Duty Manager
Location: Four-Star Hotel

Position Summary

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-ins/check-outs, and efficient coordination with all departments. The role requires strong leadership, communication skills, and the ability to handle guest concerns with professionalism.

Key ResponsibilitiesGuest Services

• Supervise front desk operations and ensure all guests receive warm, efficient, and personalized service.
• Handle check-in, check-out, room assignments, and billing with accuracy.
• Resolve guest complaints or escalate them to the Duty Manager when necessary.
• Anticipate guest needs and ensure prompt follow-up.
• Ensure lobby and front desk areas are clean, organised, and guest-ready at all times.

Operational Duties

• Oversee daily shift operations and ensure all SOPs are followed.
• Monitor room status in coordination with Housekeeping and Reservations.
• Ensure proper handling of cash, credit card transactions, and billing.
• Maintain guest records, registration cards, and required documentation.
• Prepare reports such as occupancy, arrivals, departures, and shift summaries.

Team Management

• Supervise and guide front office associates, bell staff, and concierge (if applicable).
• Conduct shift briefings and delegate tasks effectively.
• Assist with staff training, coaching, and performance monitoring.
• Ensure grooming standards and behavior guidelines are followed.

Coordination & Communication

• Liaise with Housekeeping, F&B, Engineering, and Security for smooth guest operations.
• Communicate special requests, VIP arrivals, and group bookings to relevant departments.
• Coordinate with travel agents, corporate clients, and OTA partners as needed.

Safety & Compliance

• Ensure compliance with hotel policies, safety standards, and legal requirements.
• Handle lost-and-found procedures as per SOP.
• Assist in emergency situations following hotel protocols.

Qualifications & Skills

• Bachelor’s degree/diploma in Hotel Management preferred.
• Minimum 2–3 years of front office experience in a 3–5 star hotel.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and guest-handling abilities.
• Ability to work under pressure and handle multiple tasks.
• Good command of English and local languages.

Work Conditions

• Rotational shifts, including weekends and holidays.
• Standing for extended periods.
• Fast-paced, guest-centric environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person