Front Office Supervisor : Hotel

Job Summary:

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk to ensure smooth check-in and check-out processes, guest satisfaction, and adherence to hotel standards. The role involves supervising front office staff, resolving guest issues promptly, and ensuring a welcoming atmosphere for all guests.

Key Responsibilities:

• Supervise and support the front office team in daily operations.
• Ensure efficient check-in, check-out, and reservation procedures.
• Handle guest complaints and resolve issues promptly and professionally.
• Train, motivate, and monitor front desk staff to maintain high service standards.
• Coordinate with housekeeping and other departments for seamless guest experiences.
• Maintain accurate guest records and ensure proper billing and cashiering procedures.
• Monitor room availability, rate variances, and manage overbooking situations.
• Ensure the lobby and reception area are clean, organized, and welcoming.
• Prepare daily reports and handovers for management.
• Enforce hotel policies, safety, and security procedures.

Employer Requirements:

• Proven experience as a Front Desk Agent or Receptionist in a hotel.
• Minimum 1-3 years of supervisory experience preferred.
• Good knowledge of hotel management software (e.g., Opera, IDS, or equivalent).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Flexibility to work shifts, weekends, and holidays.
• Bachelor’s degree or diploma in Hotel Management or a related field is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person