Front Office Receptionist

A hotel front office job involves being the first point of contact for guests, handling check-ins/outs, managing reservations, answering inquiries, resolving complaints, and coordinating with other hotel departments (housekeeping, maintenance) to ensure a smooth, positive guest experience from arrival to departure, requiring strong communication, customer service, and organizational skills. Key Responsibilities:

• Guest Services: Warmly greet, welcome, and check-in/out guests; handle special requests (taxis, wake-up calls); provide info on hotel/local area.
• Reservations: Manage bookings via phone, online, or in-person; assign rooms and offer upgrades.
• Communication: Operate switchboard, direct calls, relay messages, and coordinate with other teams.
• Financials: Process payments (cash, credit), compute bills, balance cash drawers, and post charges.
• Problem Solving: Address guest complaints and issues promptly and professionally, escalating when necessary.
• Administration: Maintain guest records, prepare reports, and keep the reception area tidy.

Essential Skills:

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Basic computer proficiency (Property Management Systems - PMS).
• Professional demeanor and appearance.

Qualifications:

• High school diploma or equivalent.
• Previous hospitality or customer service experience is often preferred.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹26,644.65 per month

Benefits:

• Cell phone reimbursement

Work Location: In person